Grievance Redressal Policy

You can read the Bank's Grievance Redressal Policy here.

 

Nodal Officer at HO

 

  1. Nodal office will acknowledge the customer issue and record in the system.
  2. Bank has a defined turnaround time of 10 days for a response.
  3. If the customer is not satisfied with the response offered, then the customer may choose to refer the matter to Level 3 (Principal Nodal officer)

 

Write

Email

Call

Nodal Officer - Grievance

The Urban Co op Bank Ltd

Perinthalmanna

PB No 10

Malappuram

Kerala

 

 

 

grievance@ucbpmna.in

 

Ph. 04933-226976

(Monday to Friday)

 

9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays)

 

 

Principal Nodal Officer

 

  1. Principal Nodal office will acknowledge the customer issue and capture the same in the appropriate system
  2. Bank has a defined turn-around time of 10 days for a response at this level.

 

Write

Email

Call

Principal Nodal Officer

The Urban Co op Bank Ltd

Perinthalmanna

PB No 10

Malappuram

Kerala

 

 

 

grievance@ucbpmna.in

 

Ph. 04933-226976

(Monday to Friday)

 

9.30 AM to 5.30 PM (Excluding 2nd & 4th Saturday and Bank Holidays

 

 

Banking Ombudsman at RBI

 

  • If the issue remains unresolved after approaching Level 1/Level 2/Level 3 or if the bank has not provided a resolution within 30 days, the customer may choose to refer the matter to the Banking Ombudsman’s office. Details of the same are as under:

 

Banking Ombudsman, Reserve Bank of India

Bakery Junction, Thiruvananthapuram

Phone Number: 0471 2332723 / 2323959

Email: crpc@rbi.org.in